Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, with the manufacturer's safety seal intact, and in its original packaging. You'll also need your order number or proof of purchase.

For safety reasons we cannot accept opened supplements. Once a seal is broken we have no way to verify how a product has been stored, and we will not resell it to anyone else.

To start a return, contact us at support@pacificformulationsinc.com. Returns must be approved before you send anything back, and approved returns need to reach us within 14 business days of approval. Once your return is approved we'll send instructions and the return address. Items sent back without an approved return will not be accepted.

Return shipping is paid by the customer unless the return is due to our error.

Restocking fee Approved returns are subject to a 25% restocking fee, deducted from your refund. Returns due to our error — a damaged, defective, or incorrect item — are refunded in full with no restocking fee.

Damages and issues Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. We'll cover return shipping and waive the restocking fee in these cases.

Exceptions / non-returnable items We cannot accept returns on opened supplements, products past their expiration date, or items not purchased directly from Pacific Formulations. We also cannot accept returns on gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is approved, place a separate order for the new one.

Refunds We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method, less the restocking fee where it applies, within 10 business days. It can take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since we approved your return, contact us at support@pacificformulationsinc.com.